Refund policy
Return & Refund Policy
Effective Date: 15/07/2026
At Rolly Rider, we want your little one to love their ride. Please review our policy regarding returns and refunds.
1. Eligibility for Return
- You may return your Rolly Rider within 7 days of delivery, provided the item is unused and in its original packaging.
- Items that arrive damaged or defective are always eligible for return or replacement, at no cost to you.
2. Return Process
- Contact us at hello@rollyrider.com with your order number. For damaged items, please include clear photos or a short video of the issue.
- Once your return is approved, we'll arrange a courier pickup directly from your address — no need to ship anything yourself.
- Change-of-mind returns: a return pickup fee of AED 25 is deducted from your refund.
- Damaged or defective items: return shipping is fully covered by Rolly Rider, and you can choose between a replacement or a full refund.
3. Refunds
- Once we receive and inspect the returned item, we'll notify you of the outcome.
- Approved refunds are issued to your original payment method within 2–3 business days of inspection.
4. Non-Returnable Items
- Items that have been used or are missing their original packaging.
- Return requests made more than 7 days after delivery.
5. Contact Us
For any questions about this policy, contact us at hello@rollyrider.com. We value your satisfaction and will do our best to resolve any issues promptly.